Honeylove Returns
Eligible U.S. returns and exchanges are free within 30 days of delivery.
Items must be in their original condition with hang tags and liners intact. Final sale items are not returnable.
Returning from outside of the U.S.? Click here to start an international return.
Honeylove Return Policy
You have 30 days to return your purchase for a refund to your original payment method. For U.S. orders, we offer free standard shipping on returns and exchanges. Customers are responsible for any price difference for exchanged items. Outbound shipping fees are non-refundable.
We gladly accept returns for unworn items. Feel free to try on your garment over undies and make sure it fits. Items must be returned in their original packaging, with attached tags and liners, and be free from any damage or scents.
Non-Returnable Items
To be eligible for a return, items must be in their original condition, with hang tags and liners intact. We reserve the right to refuse returns that show signs of wear or damage, or do not meet the above criteria. Products marked Final Sale cannot be returned or exchanged.
We cannot accept returns for the following products:
- Gift cards
- Intimates bag
- Package protection
- Items marked as Final Sale at the time of purchase
- Items not purchased on Honeylove.com (for purchases made through a retail store, please return to the original place of purchase)
Initiating a Return
- Step 1: Click here to start a U.S. return and follow the prompts. Make sure you have your zip code and order number ready, and ensure all items are in original condition with hang tags and liners intact.
- Step 2: Once your return has been created, you will receive a pre-paid return shipping label. Attach the label to your return package and drop off at the corresponding shipping partner location, or schedule a pickup.
- Step 3: You’ll receive an email notification as soon as your return or exchange has been processed.
What if I accidentally return a non-Honeylove item?
We cannot assume responsibility for incorrectly returned items, and it’s important to note we cannot guarantee the retrieval of items sent to us in error. Please double check that you’re only sending back Honeylove items to ensure your return or exchange is successfully processed.
Still Have Questions?
Visit our Returns FAQs for more information.